Returns & the Teak Guarantee
If something goes wrong, we'll sort it out. There are three different protections here, and they cover different things. Here's which one you need.
Send it back for any reason, no explanation needed. You cover return shipping.
Something's defective, damaged or not as described. We cover everything.
Covers your package being lost or stolen, and your return shipping on US orders.
Changed your mind? You have 30 days.
Thirty days from delivery, for any reason, with no explanation needed. EU and UK law guarantees consumers at least 14 days to change their mind. We extend that to 30 days for everyone, wherever you are.
To start one, log in to your account or email shop@teaktuning.com. Please wait for us to confirm before sending anything back, since we can't process returns that turn up unannounced.
That includes any shipping you paid. Cancel in your account or email us. Once it's on the truck, the return terms below apply instead.
Return shipping is on you for a change-of-mind return. We'll send a prepaid label so you don't have to deal with a carrier, and deduct its cost from your refund. If the return is our fault, meaning defective, damaged or the wrong item, we cover return shipping in full.
Refunds land within 14 days of you telling us, to your original payment method. You get the item price plus the standard delivery you paid. If you upgraded to a faster service, we refund delivery up to the cost of our standard option.
What condition does it need to be in?
Open it. Handle it. Look it over the way you would in a shop. For most items you don't need to keep tags on or send the original packaging back.
If something shows use beyond what's needed to check it over, we may reduce the refund to reflect the lost value.
Packaging on limited and collectible editions is different. Where the tin, presentation box or sealed edition packaging is part of what you bought, it's part of what makes the item worth what it's worth. Please send it back in the condition it reached you.
You never lose your right to return something over packaging. But if it comes back damaged or missing on one of these editions, we may reduce your refund to reflect what the item is now worth, because we have to replace that packaging before anyone else can buy it.
A few things are exempt from the standard return right: custom or personalized products, sealed goods that can't be returned for hygiene reasons once opened, and gift cards. None of that limits your rights if an item arrives defective, damaged or incorrect.
The Teak Guarantee: 90 days
Separate from returns, and it lasts longer. If a product is defective, damaged, or wasn't what the page said it was, we replace it, refund it, or credit you in full. We cover return shipping on these, always.
- Broken or damaged in shipping
- Breaks during setup because of a defect
- Breaks shortly after setup because of a defect, within 90 days
- Arrives with an obvious defect
- A graphic printed wrong or a warped board, so your tape or wrap won't line up
- Not represented accurately on the product page
- Lost in transit by the carrier
- You emailed us in time to fix an address and we didn't, so it went missing
- Normal wear. A deck bought months ago that finally broke
- You applied a graphic wrap, rode it a while, and changed your mind
- Deliberate misuse, like slamming your hand on the tail
- An incorrect or incomplete address you gave us, where the package was delivered to someone else or lost
- Simply not liking it, which is what the 30 day return above is for
EU and UK customers are separately entitled to a free repair or replacement for items that turn out to be faulty or not as described within two years of delivery. That's on top of everything here.
Teak Shipping Guarantee+
An optional add-on at checkout, priced by order value starting at $2.75. It does two things the standard guarantee doesn't:
- Covers lost or stolen packages. Including the porch-pirate kind, which no carrier will cover for you.
- Covers your return shipping on US orders. So a change-of-mind return costs you nothing.
Worth it if you're shipping somewhere packages go missing, or if you'd rather not think about return costs at all. Add it to an order here.
How to start any of this
Write to shop@teaktuning.com with your order number and what happened. Photos help but aren't required. Someone here will read it and tell you what happens next.
Before you write in about a late delivery, every Teak package includes tracking, emailed automatically as long as you gave us an email address. Our order and shipping FAQs answer most delivery questions faster than we can.
Bought Teak somewhere else?
If you bought from a retailer, a distributor or a marketplace, start with them. Their returns process applies and they can usually resolve it faster than we can.
Bought on Amazon? Start at amazon.com/returns. Stuck either way? Email us and say where you bought it, and we'll help where we can.
- The examples above are examples, not the full range of situations. We use judgment, and we lean toward saying yes.
- We reserve the right to decline a claim based on its circumstances.
- The point of all this is taking care of customers. Attempts to abuse it will be investigated and, where it applies, referred to local law enforcement.
- Our full refund policy is the formal version of this page, including the model withdrawal form for EU and UK customers. Where the two ever differ, the refund policy governs.