Each product on TeakTuning.com is backed by the Teak Guarantee! We offer the Teak Guarantee as a commitment to our community and us standing behind our products.
Have a problem with your Teak product? Send us a photo and let us know! If something doesn't work as intended or shows up broken, we will fix or replace it.
Some examples of things covered by Teak Guarantee:
- Items are broken or damaged during shipping
- Break during initial setup due to a defect
- Break shortly after initial setup due to a defect (within 14 days of delivery)
- You have issues getting your graphic or tape aligned correctly
- A wheel doesn't spin quite right
Some examples of things NOT covered by Teak Guarantee:
- I bought a deck 3 months ago and now it broke
- I got a graphic wrap, applied to my deck, used it for a while, and now don't like it
- I assembled my complete, used it, and decided I like a different color better
Email firstname.lastname@example.org if you have any issues with your gear.
All Teak packages include a tracking number so you can easily track your shipment. Simply include your email on your order and the tracking will be emailed to you once your order is shipped (if you do not see the email in your inbox, it may have gone to your spam folder).
Some notes on the Teak Guarantee:
- We reserve the right to refuse a claim based on the circumstances of said claim.
- The intent of the Teak guarantee is that we take care of our customers. Attempts to abuse or scam the guarantee will be investigated and potentially referred to local law enforcement where applicable.