Order & Shipping FAQs

If you gave an email address or phone number when you ordered, tracking is sent to you automatically the moment your order ships. Check your spam folder if you don't see it.

Still nothing? Email shop@teaktuning.com and we'll resend it.

The carrier's website has the same information we do, updated faster. Search your tracking number there for the current estimate. If you can't find your tracking number, contact us and we'll send it.

That map location is approximated and often wrong by a street or two. Use your tracking number on the carrier's own website for the real status.

We ship within one business day, so if it has been longer, we're usually waiting on you. The most common reasons are an out of stock item we emailed you about, or a problem with your address. Check your email, including spam.

During holiday weeks, shipping can take two to three business days. Preorders and made-to-order items ship on the timeline listed on their product page.

Carriers sometimes mark a package as out for delivery, or even delivered, a little ahead of the truck actually arriving. Give it one full business day past the estimated date before worrying.

Still missing after that? Email us. Lost in transit is covered by the Teak Guarantee.

Shipping speed is counted from when the package leaves us, not from when you place the order. That's standard across ecommerce. We ship within one business day and never on weekends, so a Friday afternoon order on a 2 day service typically arrives Tuesday.

If the carrier delayed it beyond their own commitment, that's outside our control and not refundable by us. If we shipped it by the wrong method, or sat on it for no good reason, email us and we'll refund the shipping difference.

Apparel and printed merch are made and shipped by a separate partner, so they travel on their own. An order mixing merch with regular product arrives as two deliveries with two tracking numbers. You aren't charged twice.

Covered. The Teak Guarantee handles anything broken, defective, lost, or not as described, for 90 days after delivery. Email shop@teaktuning.com and we'll replace it, refund it, or make it right.

Email us immediately at shop@teaktuning.com. If the order has not shipped, we can fix it.

Once it has shipped we can't change it. You'd need to contact the carrier directly, or wait for it to come back to us so we can resend it. We can't cover packages lost to an incorrect or incomplete address.

Email us right away. Because we ship within one business day, the window is short, but we'll cancel it if it has not gone out.

Confirmations go to the email address entered at checkout, so check for a typo there and check your spam folder. If it's genuinely missing, email us and we'll confirm the order and resend it.

This is almost always a mismatch between your billing address and what your bank has on file, and only your bank can resolve it. We never see the reason for a decline.

When a payment is declined, banks often hold the funds briefly before releasing them, which looks like a charge. It normally clears on its own within a few business days. If it doesn't, contact your bank.

Orders get flagged automatically for a range of reasons. To reinstate one, we need to verify your identity by phone or with valid matching information on the order. Until that happens, further orders will keep getting cancelled.

The best prevention is using your own accurate billing details, matching your card.

Use the Notify Me When Available button on the product page. That's the fastest way to know, and often we genuinely don't have a date yet.

Start with finding the right complete, or which complete is right for me. If you're brand new, our new to fingerboarding page is the better starting point.

See how to assemble your fingerboard. If your board came with upgraded bushings, here's where they go.

If we could hand everyone a fingerboard so the whole world could shred, we would. We're a small company though, so no.

Possibly, but sponsorship isn't just good tricks and a good edit. We look for people who have contributed to fingerboarding over time, bringing energy, style and integrity to the scene, and who did the work before asking.

If that sounds like you, reach out and tell us what you've been doing.

Same answer as above. It's less about audience size than about whether how you present yourself lines up with what we're trying to be.