Returns, Cancellations & Refunds

We want you to be happy with your order. You have 30 days from the day your item is delivered to request a return — for any reason, with no explanation needed. (EU/EEA and UK law guarantees consumers at least 14 days to change their mind; we extend this to 30 days for everyone.)

To start a return or cancellation, log in to your account at https://shopify.com/11438194746/account or email us at shop@teaktuning.com. We'll confirm your return and send instructions on how and where to send your package. Please don't ship anything back before requesting a return, as we're unable to process returns that arrive unannounced.

Cancelling before your order ships

Changed your mind before your order has shipped? You can cancel it for a full refund, including any shipping you paid. Cancel or manage your order in your account at https://shopify.com/11438194746/account, or email us at shop@teaktuning.com. Once an order has shipped, the return and refund terms below apply.

Return shipping costs

For change-of-mind returns, return shipping is the responsibility of the customer. We'll provide a prepaid return label and deduct its cost from your refund, so you don't have to arrange your own carrier.

If your return is the result of our error — a defective, damaged, or incorrect item — we cover the cost of return shipping in full.

Refunds

Once you've told us you'd like to return an item, we'll issue your refund within 14 days. We may wait to do so until we've received the item back, or until you've given us proof that you've sent it, whichever comes first.

Your refund will be made to your original payment method and will include the full price of the item plus the original standard delivery charge you paid. If you chose a faster or premium delivery upgrade at checkout, we'll refund delivery up to the cost of our standard option.

Please remember that your bank or card issuer may need additional time to process and post the refund.

Condition of returned items

You're welcome to open and inspect your items the way you would in a store. For most items, you don't need to keep tags attached or return the original packaging to receive a refund. However, if an item shows signs of use or handling beyond what's reasonably needed to check it over, we may reduce your refund to reflect the loss in value.

Some items — such as limited or collectible editions — are sold with packaging that forms part of the product itself, for example a collector's tin, presentation box, or sealed edition packaging. For these items, please return that packaging together with the product and in the condition you received it. You're still entitled to withdraw and receive a refund if this packaging is missing or damaged, but where it is, we may reduce your refund to reflect the resulting loss in the product's value.

Damages and defects

Please inspect your order when it arrives and contact us right away if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Separately, EU/EEA and UK consumers are entitled to a free repair or replacement for items that prove to be faulty or not as described within 2 years of delivery. This is in addition to the return rights described above.

Items that can't be returned

A few items are exempt from the standard return and cancellation right:

• Custom or personalized products (such as special orders or personalized items)
• Sealed goods that aren't suitable for return for health or hygiene reasons, once they've been unsealed
• Gift cards

If you're unsure whether your item qualifies, please get in touch before ordering. None of these exceptions limit your rights if an item arrives defective, damaged, or incorrect.

Exchanges

The fastest way to get the item you want is to return your original purchase and, once it's accepted, place a new order for the replacement.

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Appendix — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You don't have to use it — any clear statement of your decision is enough.)

To: Teak Tuning, [mailing address], shop@teaktuning.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Goods: ______________________________
• Ordered on / received on: ______________________________
• Name of consumer(s): ______________________________
• Address of consumer(s): ______________________________
• Signature (only if this form is submitted on paper): ______________________________
• Date: ______________________________