Shipping
Free shipping on US orders over $50. Orders leave our Rochester, New York shop within one business day, and tracking is emailed to you automatically.
How much is shipping in the US?
Two ways to get it free, and neither needs a code:
Every item qualifies. Ramps, rails, obstacles, merch, all of it.
Everything except merch moves to the quicker service. Merch still ships free, it just travels separately on Economy.
Under $50? Paid options start at $5.95 and are priced by the weight of your order.
Need it sooner? Live USPS, UPS and FedEx rates, including overnight, are quoted at checkout for your address.
How long will it take?
| Service | Time in transit |
|---|---|
| US Economy | 5 to 8 business days |
| US Faster | 2 to 4 business days |
| US Express & overnight | As quoted at checkout |
| FedEx International | 2 to 7 business days |
These are transit times, counted from the day your order ships rather than the day you place it.
When will my order ship?
Within one business day. Business days are Monday through Friday. We don't ship on weekends or US holidays.
Two exceptions:
- Holiday weeks. When volume spikes, this can stretch to two or three business days.
- Preorders and made-to-order items. These list their own timing on the product page, and that timing wins.
In a real hurry? Email shop@teaktuning.com before you order. We can't always help, but we'll always try.
Do you ship internationally?
Yes, worldwide. All international orders ship FedEx, with live rates quoted at checkout for your exact address.
Applied automatically whenever the calculated rate comes to $38 USD or less. There's no code to enter and nothing to remember. If your rate comes to more than $38, you'll see the full FedEx price and can decide from there.
Will I pay customs, duties or import taxes?
On consumer orders we pay the import duties and taxes so you don't have to. Where your country collects them at checkout, we remit them on your behalf. Either way, the price you see is the price you pay.
Occasionally a local delivery company will still ask for a fee at the door. That's outside our control, but email shop@teaktuning.com if it happens and we'll take a look.
Common questions
Tracking is emailed the moment your order ships, as long as you gave us an email address or phone number at checkout. Not in your inbox? Check spam first, then email shop@teaktuning.com and we'll resend it.
Apparel and printed merch are produced and shipped by a separate partner, so they travel on their own. If your order mixed merch with regular product, expect two deliveries with two tracking numbers. You aren't charged twice.
Rochester, New York. Every product order leaves our own shop. Merch is the one exception, since it ships from our print partner's nearest facility.
That's covered. The Teak Guarantee handles anything broken, defective, lost in transit or not as described, for 90 days from delivery. Email shop@teaktuning.com and we'll make it right.